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Image for event: Know Your Customer, Grow Your Business

Know Your Customer, Grow Your Business

Three Paths to Customer Discovery

2024-09-17 17:30:00 2024-09-17 18:30:00 America/Chicago Know Your Customer, Grow Your Business Main Library - Robeson Pavilion Room A & B

Tuesday, September 17
5:30pm - 6:30pm

Add to Calendar 2024-09-17 17:30:00 2024-09-17 18:30:00 America/Chicago Know Your Customer, Grow Your Business Main Library - Robeson Pavilion Room A & B

Main Library

Robeson Pavilion Room A & B

The most successful small businesses are the ones that understand their customers really, really well. They are intentional about discovering their customer's motivations, preferences, needs and problems. They ask direct questions that illuminate their customers' "why." Then, they put those insights into action to deepen customer loyalty and create sustainable growth.

In this workshop, presenter Andy Miller, owner of Provision Insights, LLC, will offer practical guidance on three ways to surface customer insights:

1. Customer Discovery Conversations - How to ask customers the right questions in the right way to get the right results.

2. Customer Surveys - The 90 second rule for success with surveys.

3. Customer Focus Groups - How a small group can yield big insights in a short amount of time.

 

About the presenter: Andy Miller is the Owner and Chief Insights Provider for Provision Insights, LLC. Provision Insights boosts profits for small businesses by helping business leaders truly understand their customers.

Andy is a Champaign native who graduated from Champaign Centennial High School and The University of Illinois. He worked as a journalist and News Director for WCIA 3 in Champaign for nearly 20 years, and as a corporate content officer for Nextstar media. During his time in media, Andy specialized in market research, studying audience trends and behaviors and using those insights to grow audience and improve content. Andy launched Provision Insights in 2023 with a goal of using the skillset he developed in media to help local small businesses, nonprofits, community organizations, and churches thrive.

Starting or growing a business? We can help. champaign.org/launch

 

AGE GROUP: | Adults |

EVENT TYPE: | Business |

TAGS: | |

Main Library

librarian@champaign.org
Phone: 217-403-2000

Hours
Mon, Dec 16 9:00AM to 9:00PM
Tue, Dec 17 9:00AM to 9:00PM
Wed, Dec 18 9:00AM to 9:00PM
Thu, Dec 19 9:00AM to 9:00PM
Fri, Dec 20 9:00AM to 6:00PM
Sat, Dec 21 9:00AM to 6:00PM
Sun, Dec 22 12:00PM to 6:00PM

About the branch

Our beautiful, state-of-the-art Main Library opened on January 6, 2008. You’ll find a wide variety of books, movies, and music, as well as free events for all ages. Looking for tech options? We offer free Wifi, dozens of public computers with internet access, and public meeting rooms.

Upcoming events

Mon, Dec 23, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Dec 24, All day

Wed, Dec 25, All day

Thu, Dec 26, 10:00am - 10:45am
Nate & Lillie Story Room

Mon, Dec 30, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Dec 31, 9:45am - 10:05am
Nate & Lillie Story Room

Rescheduled
Tue, Dec 31, 6:00pm - 9:00pm
New date Tuesday, December 31, All day

Wed, Jan 01, All day

Thu, Jan 02, 10:00am - 10:45am
Nate & Lillie Story Room

Thu, Jan 02, 5:00pm - 7:00pm

Thu, Jan 02, 6:30pm - 7:15pm
Nate & Lillie Story Room

Fri, Jan 03, 1:00pm - 3:00pm
Robeson Pavilion Room A & B

Fri, Jan 03, 1:00pm - 3:00pm
The Studio

Cancelled
Fri, Jan 03, 7:00pm - 9:00pm

Mon, Jan 06, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Jan 07, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Jan 07, 10:00am - 11:00am
Robeson Pavilion Room A & B,The Studio

Wed, Jan 08, 9:45am - 10:15am
Nate & Lillie Story Room

Wed, Jan 08, 11:00am - 1:00pm
Friends Conference Room (215)

Wed, Jan 08, 3:00pm - 4:30pm
The Studio

Wed, Jan 08, 6:00pm - 8:00pm
The Studio
Registration opens Thursday, January 2 2025 at 9:00am

Thu, Jan 09, 10:00am - 10:45am
Nate & Lillie Story Room

Thu, Jan 09, 3:00pm - 4:30pm
The Studio

Thu, Jan 09, 5:00pm - 7:00pm

Thu, Jan 09, 6:30pm - 7:15pm
Nate & Lillie Story Room

Fri, Jan 10, 9:30am - 11:30am
Robeson Pavilion Room A & B

Fri, Jan 10, 3:00pm - 4:30pm
The Studio

Sat, Jan 11, 3:00pm - 3:45pm
Robeson Pavilion Room A & B,Robeson Pavilion Room C

Mon, Jan 13, 9:45am - 10:05am
Nate & Lillie Story Room

Mon, Jan 13, 1:00pm - 4:30pm
The Studio

Tue, Jan 14, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Jan 14, 10:00am - 11:00am
Robeson Pavilion Room A & B,The Studio

Tue, Jan 14, 2:00pm - 3:30pm
Friends Conference Room (215)

Tue, Jan 14, 3:00pm - 4:30pm
The Studio

Tue, Jan 14, 6:00pm - 7:00pm
Robeson Pavilion Room A & B

Tue, Jan 14, 6:30pm - 8:00pm
The Studio

Wed, Jan 15, 9:45am - 10:15am
Nate & Lillie Story Room

Wed, Jan 15, 3:00pm - 4:30pm
The Studio

Wed, Jan 15, 5:30pm - 7:30pm

Wed, Jan 15, 7:00pm - 8:00pm
The Studio

Thu, Jan 16, 10:00am - 10:45am
Nate & Lillie Story Room

Thu, Jan 16, 3:00pm - 4:30pm
The Studio

Thu, Jan 16, 5:00pm - 7:00pm

Thu, Jan 16, 6:30pm - 7:15pm
Nate & Lillie Story Room

Fri, Jan 17, 9:30am - 11:30am
Robeson Pavilion Room A & B

Fri, Jan 17, 3:00pm - 4:30pm
The Studio

Mon, Jan 20, All day

Tue, Jan 21, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Jan 21, 10:00am - 11:00am
Robeson Pavilion Room A & B,The Studio

Tue, Jan 21, 2:00pm - 3:30pm
Friends Conference Room (215)

Tue, Jan 21, 3:00pm - 4:30pm
The Studio

Tue, Jan 21, 6:30pm - 7:15pm
Nate & Lillie Story Room