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Image for event: Know Your Customer, Grow Your Business

Know Your Customer, Grow Your Business

Three Paths to Customer Discovery

2024-09-17 17:30:00 2024-09-17 18:30:00 America/Chicago Know Your Customer, Grow Your Business Main Library - Robeson Pavilion Room A & B

Tuesday, September 17
5:30pm - 6:30pm

Add to Calendar 2024-09-17 17:30:00 2024-09-17 18:30:00 America/Chicago Know Your Customer, Grow Your Business Main Library - Robeson Pavilion Room A & B

Main Library

Robeson Pavilion Room A & B

The most successful small businesses are the ones that understand their customers really, really well. They are intentional about discovering their customer's motivations, preferences, needs and problems. They ask direct questions that illuminate their customers' "why." Then, they put those insights into action to deepen customer loyalty and create sustainable growth.

In this workshop, presenter Andy Miller, owner of Provision Insights, LLC, will offer practical guidance on three ways to surface customer insights:

1. Customer Discovery Conversations - How to ask customers the right questions in the right way to get the right results.

2. Customer Surveys - The 90 second rule for success with surveys.

3. Customer Focus Groups - How a small group can yield big insights in a short amount of time.

 

About the presenter: Andy Miller is the Owner and Chief Insights Provider for Provision Insights, LLC. Provision Insights boosts profits for small businesses by helping business leaders truly understand their customers.

Andy is a Champaign native who graduated from Champaign Centennial High School and The University of Illinois. He worked as a journalist and News Director for WCIA 3 in Champaign for nearly 20 years, and as a corporate content officer for Nextstar media. During his time in media, Andy specialized in market research, studying audience trends and behaviors and using those insights to grow audience and improve content. Andy launched Provision Insights in 2023 with a goal of using the skillset he developed in media to help local small businesses, nonprofits, community organizations, and churches thrive.

Starting or growing a business? We can help. champaign.org/launch

 

AGE GROUP: | Adults |

EVENT TYPE: | Business |

TAGS: | |

Main Library

librarian@champaign.org
Phone: 217-403-2000

Hours
Mon, Oct 07 9:00AM to 9:00PM
Tue, Oct 08 9:00AM to 9:00PM
Wed, Oct 09 9:00AM to 9:00PM
Thu, Oct 10 9:00AM to 9:00PM
Fri, Oct 11 9:00AM to 6:00PM
Sat, Oct 12 9:00AM to 6:00PM
Sun, Oct 13 12:00PM to 6:00PM

About the branch

Our beautiful, state-of-the-art Main Library opened on January 6, 2008. You’ll find a wide variety of books, movies, and music, as well as free events for all ages. Looking for tech options? We offer free Wifi, dozens of public computers with internet access, and public meeting rooms.

Upcoming events

Mon, Oct 07, 9:45am - 10:05am
Nate & Lillie Story Room

Mon, Oct 07, 1:00pm - 4:30pm
The Studio

Tue, Oct 08, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Oct 08, 10:00am - 11:00am
Robeson Pavilion Room A & B

Cancelled
Tue, Oct 08, 10:00am - 11:00am

Tue, Oct 08, 2:00pm - 3:00pm
Robeson Pavilion Room A & B

Tue, Oct 08, 2:00pm - 3:30pm
Friends Conference Room (215)

Tue, Oct 08, 3:00pm - 4:30pm
The Studio

Wed, Oct 09, 9:45am - 10:15am
Nate & Lillie Story Room

Wed, Oct 09, 3:00pm - 4:30pm
The Studio

Wed, Oct 09, 6:00pm - 8:30pm
The Studio
Registration is now closed

Thu, Oct 10, 10:00am - 10:45am
Nate & Lillie Story Room

Fri, Oct 11, 9:30am - 11:30am
Robeson Pavilion Room A & B

Fri, Oct 11, 10:00am - 11:30am
Robeson Pavilion Room C

Sat, Oct 12, 3:00pm - 3:45pm
Robeson Pavilion Room A & B,Robeson Pavilion Room C

Mon, Oct 14, 9:45am - 10:05am
Nate & Lillie Story Room

Mon, Oct 14, 7:00pm - 8:30pm
The Studio
This event is full

Tue, Oct 15, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Oct 15, 10:00am - 11:00am
Robeson Pavilion Room C

Cancelled
Tue, Oct 15, 10:00am - 11:00am

Tue, Oct 15, 2:00pm - 3:30pm
Friends Conference Room (215)

Tue, Oct 15, 6:30pm - 7:15pm

Wed, Oct 16, 9:45am - 10:15am
Nate & Lillie Story Room

Wed, Oct 16, 1:00pm - 3:00pm
Robeson Pavilion Room A & B

Wed, Oct 16, 7:00pm - 8:00pm
The Studio

Thu, Oct 17, 10:00am - 10:45am
Nate & Lillie Story Room

Thu, Oct 17, 1:00pm - 2:00pm
Robeson Pavilion Room A & B

Thu, Oct 17, 5:00pm - 7:00pm

Thu, Oct 17, 6:00pm - 7:00pm
Robeson Pavilion Room A & B

Thu, Oct 17, 6:30pm - 7:15pm
Nate & Lillie Story Room

Fri, Oct 18, 9:30am - 11:30am
Robeson Pavilion Room A & B

Sat, Oct 19, 11:00am - 1:00pm
Robeson Pavilion Room A

Mon, Oct 21, 9:45am - 10:05am
Nate & Lillie Story Room

Mon, Oct 21, 1:00pm - 4:30pm
The Studio

Tue, Oct 22, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Oct 22, 10:00am - 11:00am
Robeson Pavilion Room A & B

Cancelled
Tue, Oct 22, 10:00am - 11:00am

Tue, Oct 22, 1:00pm - 5:00pm

Tue, Oct 22, 2:00pm - 3:30pm
Friends Conference Room (215)

Tue, Oct 22, 3:00pm - 4:30pm
The Studio

Tue, Oct 22, 6:30pm - 7:00pm
Nate & Lillie Story Room

Wed, Oct 23, 9:45am - 10:15am
Nate & Lillie Story Room

Wed, Oct 23, 10:00am - 11:00am
Robeson Pavilion Room A & B

Wed, Oct 23, 3:00pm - 4:30pm
The Studio

Wed, Oct 23, 5:30pm - 7:30pm

Wed, Oct 23, 6:30pm - 8:00pm
The Studio
This event is full

Thu, Oct 24, 10:00am - 10:45am
Nate & Lillie Story Room

Thu, Oct 24, 3:00pm - 4:30pm
The Studio

Thu, Oct 24, 5:00pm - 7:00pm

Thu, Oct 24, 6:30pm - 7:15pm
Nate & Lillie Story Room

Fri, Oct 25, 9:30am - 11:30am
Robeson Pavilion Room A & B

Fri, Oct 25, 3:00pm - 4:30pm
The Studio

Sat, Oct 26, All day

Sat, Oct 26, 12:00pm - 3:00pm
Robeson Pavilion Room A & B

Sun, Oct 27, All day

Mon, Oct 28, All day

Mon, Oct 28, 9:45am - 10:05am
Nate & Lillie Story Room

Mon, Oct 28, 3:00pm - 4:30pm
The Studio

Mon, Oct 28, 6:30pm - 8:30pm
The Studio
This event is full

Tue, Oct 29, All day

Tue, Oct 29, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Oct 29, 10:00am - 11:00am
Robeson Pavilion Room A & B

Cancelled
Tue, Oct 29, 10:00am - 11:00am

Tue, Oct 29, 1:00pm - 5:00pm

Tue, Oct 29, 2:00pm - 4:00pm
Friends Conference Room (215)

Tue, Oct 29, 3:00pm - 4:30pm
The Studio

Wed, Oct 30, All day

Wed, Oct 30, 9:45am - 10:15am
Nate & Lillie Story Room

Wed, Oct 30, 11:15am - 11:45am
Nate & Lillie Story Room

Wed, Oct 30, 3:00pm - 4:30pm
The Studio

Thu, Oct 31, All day

Thu, Oct 31, 10:00am - 10:45am
Nate & Lillie Story Room

Thu, Oct 31, 12:00pm - 1:00pm
Robeson Pavilion Room B

Thu, Oct 31, 3:00pm - 4:30pm
The Studio

Thu, Oct 31, 5:00pm - 7:00pm

Thu, Oct 31, 6:30pm - 7:15pm
Nate & Lillie Story Room

Fri, Nov 01, 9:30am - 11:30am
Robeson Pavilion Room A & B

Fri, Nov 01, 3:00pm - 4:30pm
The Studio

Mon, Nov 04, 9:45am - 10:05am
Nate & Lillie Story Room

Mon, Nov 04, 1:00pm - 4:30pm
The Studio

Mon, Nov 04, 6:30pm - 8:30pm
The Studio

Tue, Nov 05, 9:45am - 10:05am
Nate & Lillie Story Room

Tue, Nov 05, 10:00am - 11:00am
The Studio

Cancelled
Tue, Nov 05, 11:00am - 1:00pm

Tue, Nov 05, 1:00pm - 5:00pm

Tue, Nov 05, 2:00pm - 3:30pm
Friends Conference Room (215)

Wed, Nov 06, 9:45am - 10:15am
Nate & Lillie Story Room

Wed, Nov 06, 11:00am - 1:00pm
Friends Conference Room (215)

Wed, Nov 06, 3:00pm - 4:30pm
The Studio

Wed, Nov 06, 7:00pm - 8:00pm
The Studio